At FandyFire®, we’re committed to making sure your gear reaches you fast, safely, and with total peace of mind. Below you’ll find everything you need to know about our shipping process, delivery times, taxes, and lost-package support.
Where We Ship From
We ship orders from two locations:
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Main Warehouse: Shenzhen, China
Most orders are fulfilled here and shipped directly worldwide. -
U.S. Warehouse (when stock is available)
If your item is in our Amazon-managed U.S. warehouse, we will ship domestically for faster delivery.
Shipping Methods
We offer two delivery options:
1. Free Standard Shipping (Default)
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Shipped by ocean/express line
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No extra cost
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Best value for most customers
2. Air Shipping (Paid Upgrade)
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Faster delivery
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Additional shipping fee required
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Available at checkout (or contact us if you need help)
Estimated Delivery Time
Our historical delivery timeframe is:
➡️ 7–14 business days
(Time may vary due to customs clearance, holidays, or carrier delays.)
If the item ships from the U.S. warehouse, delivery is typically:
➡️ 2–5 business days (within the U.S.)
Taxes & Duties
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United States:
Most import taxes and fees are already included in your order. No surprise fees. -
Other Countries:
Some regions may charge customs duties or VAT based on local laws.
If you’re unsure, feel free to ask us: fandyfire@163.com
Order Tracking
Once your package ships, you’ll receive a tracking link via email.
You can monitor your order anytime.
Lost Package Policy
We want every order delivered safely. To reduce delivery issues:
✔ Please ensure your phone number is reachable so carriers can contact you.
✔ Incorrect or unreachable phone numbers increase the chance of delivery problems.
If your package appears lost:
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We will immediately contact the logistics provider to investigate.
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If the carrier does not cover the loss, we will work with you directly to find a fair solution—whether that’s a replacement or another resolution.
Your trust matters, and we stand behind every shipment.
Need Help?
If you have questions about shipping, delivery times, or customs fees, our support team is ready to assist.
📧 Email: fandyfire@163.com
We’re here to make sure your FandyFire® gear reaches you—reliably, safely, and without stress.