At FandyFire®, we want every customer to feel confident shopping with us. If your product arrives defective or not as described, we’re here to help with a smooth return or exchange process.
1. Return Eligibility
We accept returns or exchanges under the following conditions:
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The item arrives damaged, defective, or with functional issues.
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You received the wrong item.
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The product remains in unused, like-new condition with all original packaging and accessories.
2. Non-Returnable Situations
To protect product integrity and ensure fairness, we cannot accept returns or refunds if:
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The product has been modified, disassembled, or altered without authorization.
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Damage was caused by accidental drops, impacts, or intentional misuse.
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The item shows signs of improper operation, water damage, or unauthorized repairs.
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The return request is made after the warranty or return window has expired.
3. Refund Timeline
Once your return is approved and the product is received and inspected:
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Refunds will be issued within 48 hours to your original payment method.
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Shipping fees (if any) are non-refundable.
4. Exchange Policy
For exchanges:
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Customers must send the item back first.
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Once we receive and verify the returned product, we will ship out the replacement immediately.
5. Return Shipping
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If the product is defective due to our responsibility, we will cover return shipping.
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If the return is for personal reasons (wrong purchase, no longer needed, etc.), the customer is responsible for return shipping fees.
6. How to Start a Return
Please contact our customer support team before shipping anything back:
📩 Email: fandyfire@163.com
Provide your order number, photos or videos of the issue, and a description of the problem. Our team will respond within 24 hours.
7. Important Notes
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Unauthorized returns without contacting customer service may not be accepted.
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Please ensure your return package is properly protected to avoid damage during transit.